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Privacy Policy

Terms & Conditions

No offers or promotions will run on public, bank holidays or throughout December, or in connection with any other offer or promotion.

Emergency Services Discount

  • Production of services ID entitles bearer to 15% off their bill (15% for military for a limited time only)
  • Offer valid all week
  • One voucher redeemable per table
  • Not valid in conjunction with any other offer
  • No substitute available, no cash alternative
  • Not valid on bank holidays
  • Offer excludes takeaway
  • Please bring the discount to your server’s attention before ordering to avoid confusion
  • Redeemable in any Koh

We reserve the right to amend, withdraw, cancel or reject any promotions run by Koh at any time.

 

£5 Tapas Classics

Available for lunch and dinner service on Tuesdays within the restaurant only. Not available for any takeaway orders from ourselves or via a third party service provider. Not available in conjunction with any other offer or promotion (including Thai Tasting). Does not include tapas dishes which are not indicated on the “Tapas Tuesday’s” menu.

Booking Deposits

Our restaurants can get very busy some evenings so we do require deposits for tables of 6 or more dinners. This can be refunded back to the card used to pay the deposit or can be redeemed off the total bill on the day of the booking.
On celebration days like Valentines, Mother's Day or New Years Eve we can ask for a deposit of £10 per person even if the booking is for less than 6 people.

If the table is cancelled 24 hours prior to the booking a full refund will be given but if less than 24 hours, part or all of the deposit will be forfeited.

Get in contact

If you have a general inquiry ping us an email at customerservice@koh-thai.co.uk.

Koh Gift Vouchers

Our vouchers are for use at any Koh venue on all menus and drinks including discount or promotional items. Voucher may not be redeemed for cash. No change can be given. Valid for 12 months from issue.

 

Lunch Menu

Lunch menus cannot be used in conjunction with any other offer or promotion including Valentine's Day. No offers or promotions will run on public or bank holidays or in connection with any other offer or promotion ie. Special Menus or Valentines Day. Menu can be substituted for for A La Carte at lunch times only. Koh UK Ltd reserve the right to withdraw the offer at any time.

 

Koh Love Story

UK entrants only. Competition closes at 6 pm on 13/02/20. The winner will be picked at random from the entries and privately messaged shortly after the competition closes. This giveaway is in no way endorsed or sponsored by Instagram, Facebook or Twitter.

Service Charge

We charge a totally voluntary 10% service charge, which is clearly outlined in the bill. This allows our staff to benefit fully from any tip given. Any service amount paid is 100% optional and at the customer's discretion. In 2015 we introduced a TRONC system across the whole of the Koh Group. This is a separate organised pay arrangement through HMRC to distribute gratuities and tips fairly and evenly to all our staff. We would like to stress that Koh only charges the TRONC system with the statutory taxes levied by HMRC, the fees that we are charged to process the transactions for each individual employee and cost of the TRONC system itself - the TRONC committee then decide how this money is allocated amongst all staff. All staff are trained to point out our optional service charge when the bill is presented.

Allergen Disclaimer

Please note: Our dishes are prepared in areas where allergenic ingredients are present, so we cannot guarantee that dishes are 100% free of these ingredients. Some dishes may contain traces of nuts, wheat, gluten or other allergenic ingredients. Please inform us of any allergies when booking and ask before you order and always notify your server of any special dietary requirements.

Although our gluten-free and low gluten menu dishes are made and cooked using dedicated kitchen utensils and trays, they are prepared in the same facility and ovens as all our other dishes. We also work very closely with our suppliers to ensure that our ingredients are prepared in a gluten-free environment. Whilst we take every greatest care, we cannot guarantee that there are no trace amounts of gluten found in our gluten-free dishes. Please consider this when ordering from our menu.

Gluten-Free

Although our gluten-free dishes are made and cooked using dedicated kitchen utensils and trays, they are prepared in the same facility as all of our other dishes. We also work very closely with our suppliers to ensure that our ingredients are prepared in a gluten-free environment. Whilst we take every greatest care, we cannot guarantee that there are no trace amounts of gluten found in our gluten-free dishes. Please consider this when ordering from our menu. Please note, only foods that contain 20 parts per million (ppm) or less can be labelled as ‘gluten-free’. These may not be suitable for a coeliac due to ingredient disclaimers.

Cancellation Policy

All group bookings of six or more require a deposit to confirm the booking. This then requires a minimum of 24 hours' notice for cancellation or the card will be charged at £10pp.

Thai Tasting

Our Thai Tasting option is only available for a minimum of two people. The two Thai Tasting options available are £22.50 and £26.50 only one of the two thai tasting options can be chosen per table.