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Privacy Policy

Terms & Conditions

Emergency Services Discount

Terms & Conditions:

  • Production of services ID entitles bearer to 10% off their bill (20% for military for a limited time only)
  • Offer valid all week
  • One voucher redeemable per table
  • Not valid in conjunction with any other offer
  • No substitute available, no cash alternative
  • Not valid on bank holidays
  • Offer excludes takeaway
  • Please bring the discount to your server’s attention before ordering to avoid confusion
  • Redeemable in any Koh
  • We reserve the right to amend, withdraw, cancel or reject any promotions run by Koh at any time.

Scratch Card Discount

Terms & Conditions:

  • Redeemable in any Koh
  • One voucher per person, per visit
  • Each voucher is redeemable once
  • Voucher must be presented on arrival
  • Valid with any full-paying meal 01.01.18 - 28.02.18, Sun-Thurs only, excluding key dates such as bank holidays and Valentine’s.
  • By opting in to marketing, you agree to being contacted by Koh with our latest news, events and promotions
  • Koh reserves the right to change or withdraw the promotion at any time

 

Kohian Club

Terms & Conditions:

  • Valid Sun-Thurs for 1 year only from October 2018
  • Offer excludes December, Bank Holidays, Valentines, Father’s & Mother’s Day
  • Must be presented with valid ID
  • Not valid in conjunction with any other offer
  • No substitute available, no cash alternative
  • Please bring the discount to your server’s attention before ordering to avoid confusion
  • Redeemable in any Koh
  • We reserve the right to amend, withdraw, cancel or reject any promotions run by Koh at any time
  • White Elephant discount excludes champagne unless signed off by Head Office

Black Elephant

  • Valid as a Black Friday promotion
  • Excludes all takeaways
  • Discount open to marketing database subscribers only
  • Not valid on Christmas Thai Tasting
  • Only valid Sunday to Wednesday until end of November
  • Maximum table size of six
  • Not valid with any other offer or promotion
  • Must be announced at time of booking and no later: Quote password to the staff member taking the booking or add password to 'requests' when booking online

 

Service Charge

We charge a totally voluntary 10% service charge, which is clearly outlined in the bill. This allows our staff to benefit fully from any tip given. Any service amount paid is 100% optional and at the customer's discretion. In 2015 we introduced a TRONC system across the whole of the Koh Group. This is a separate organised pay arrangement through HMRC to distribute gratuities and tips fairly and evenly to all our staff. We would like to stress that Koh only charges the TRONC system with the statutory taxes levied by HMRC, the fees that we are charged to process the transactions for each individual employee and cost of the TRONC system itself - the TRONC committee then decide how this money is allocated amongst all staff. All staff are trained to point out our optional service charge when the bill is presented.

 

Allergy Disclaimer

Please note: Our dishes are prepared in areas where allergenic ingredients are present, so we cannot guarantee that dishes are 100% free of these ingredients. Some dishes may contain traces of nuts, wheat, gluten or other allergenic ingredients. Please ask before you order and always notify your server of any special dietary requirements where allergenic options are available.

Although our gluten-free and low gluten menu dishes are made and cooked using dedicated kitchen utensils and trays, they are prepared in the same facility and ovens as all our other dishes. We also work very closely with our suppliers to ensure that our ingredients are prepared in a gluten-free environment. Whilst we take every greatest care, we cannot guarantee that there are no trace amounts of gluten found in our gluten-free dishes. Please consider this when ordering from our menu.

Cancellation Policy

All group bookings of six or more require a deposit to confirm the booking. This then requires a minimum of 24 hours' notice for cancellation or the card will be charged at £10pp.