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Privacy Policy

Terms & Conditions

We reserve the right to amend, withdraw, cancel or reject any promotions run by Koh at any time.

Booking Deposits

Our restaurants can get very busy some evenings so we do require deposits for all booking. This will only be taken if we are not notified of the cancellation 24 hours prior to the booking.

Get in contact

If you have a general inquiry ping us an email at customerservice@koh-thai.co.uk.

Service Charge

We charge a totally voluntary 10% service charge, which is clearly outlined in the bill. This allows our staff to benefit fully from any tip given. Any service amount paid is 100% optional and at the customer's discretion. In 2015 we introduced a TRONC system across the whole of the Koh Group. This is a separate organised pay arrangement through HMRC to distribute gratuities and tips fairly and evenly to all our staff. We would like to stress that Koh only charges the TRONC system with the statutory taxes levied by HMRC, the fees that we are charged to process the transactions for each individual employee and cost of the TRONC system itself - the TRONC committee then decide how this money is allocated amongst all staff. All staff are trained to point out our optional service charge when the bill is presented.

Allergen Disclaimer

Please note: Our dishes are prepared in areas where allergenic ingredients are present, so we cannot guarantee that dishes are 100% free of these ingredients. Some dishes may contain traces of nuts, wheat, gluten or other allergenic ingredients. Please inform us of any allergies when booking and ask before you order and always notify your server of any special dietary requirements.

Although our gluten-free and low gluten menu dishes are made and cooked using dedicated kitchen utensils and trays, they are prepared in the same facility and ovens as all our other dishes. We also work very closely with our suppliers to ensure that our ingredients are prepared in a gluten-free environment. Whilst we take every greatest care, we cannot guarantee that there are no trace amounts of gluten found in our gluten-free dishes. Please consider this when ordering from our menu.

Gluten-Free

Although our gluten-free dishes are made and cooked using dedicated kitchen utensils and trays, they are prepared in the same facility as all of our other dishes. We also work very closely with our suppliers to ensure that our ingredients are prepared in a gluten-free environment. Whilst we take every greatest care, we cannot guarantee that there are no trace amounts of gluten found in our gluten-free dishes. Please consider this when ordering from our menu. Please note, only foods that contain 20 parts per million (ppm) or less can be labelled as ‘gluten-free’. These may not be suitable for a coeliac due to ingredient disclaimers.

Cancellation Policy

All group bookings of six or more require a deposit to confirm the booking. This then requires a minimum of 24 hours' notice for cancellation or the card will be charged at £10pp.