NAV
Privacy Policy

Terms & Conditions

No offers or promotions will run on public or bank holidays or in connection with any other offer or promotion.

Emergency Services Discount

  • Production of services ID entitles bearer to 10% off their bill (20% for military for a limited time only)
  • Offer valid all week
  • One voucher redeemable per table
  • Not valid in conjunction with any other offer
  • No substitute available, no cash alternative
  • Not valid on bank holidays
  • Offer excludes takeaway
  • Please bring the discount to your server’s attention before ordering to avoid confusion
  • Redeemable in any Koh
  • We reserve the right to amend, withdraw, cancel or reject any promotions run by Koh at any time.

Scratch Card Discount

  • Redeemable in any Koh
  • One voucher per person, per visit, except where voucher applies to multiple guests, in which case multiple vouchers may not be redeemed
  • 25% discount cannot be used in conjunction and excludes tables over six
  • Each voucher is redeemable once, in-house only, except on specific take-away discount coupons
  • Voucher must be presented on arrival
  • Valid with any full-paying meal 01.01.18 - 28.02.18, Sun-Thurs only, excluding key dates such as bank holidays and Valentine’s.
  • By opting in to marketing, you agree to being contacted by Koh with our latest news, events and promotions
  • Koh reserves the right to change or withdraw the promotion at any time

 

Kohian Club

  • Valid Sun-Thurs for 1 year only from October 2018
  • Offer excludes December, Bank Holidays, Valentines, Father’s & Mother’s Day
  • Must be presented with valid ID
  • Not valid in conjunction with any other offer
  • No substitute available, no cash alternative
  • Please bring the discount to your server’s attention before ordering to avoid confusion
  • Redeemable in any Koh
  • We reserve the right to amend, withdraw, cancel or reject any promotions run by Koh at any time
  • White Elephant discount excludes champagne unless signed off by Head Office

Black Elephant

  • Valid as a Black Friday promotion
  • Excludes all takeaways
  • Discount open to marketing database subscribers only
  • Not valid on Christmas Thai Tasting
  • Only valid Sunday to Wednesday until end of November
  • Maximum table size of six
  • Not valid with any other offer or promotion
  • Must be announced at time of booking and no later: Quote password to the staff member taking the booking or add password to 'requests' when booking online

 

Sign Up Competition: Win A Meal For Two

We will be drawing one winner every month by randomly selecting an e-mail address from a new sign-up that month. The winner will receive a £65 voucher, sent by post, to enjoy a feast with drinks, on us! See gift voucher T&Cs below.

Koh Gift Vouchers

Our vouchers are for use at any Koh venue on all menus and drinks including discount or promotional items. Voucher may not be redeemed for cash. Valid for 12 months from issue.

Birthday Marketing

One Baby Guinness shot per person for the birthday party, when the valid birthday email is shown. Promotion must be claimed within four weeks of original e-mail and with proof of birthday within this timeframe. A bottle of prosecco can be claimed with a full-paying meal for six or more. A glass of prosecco will be provided to the person celebrating their birthday for bookings of less than six. This offer is not valid in conjunction with any other offer or discount. Koh reserve the right to withdraw or change the offer at any time. Please visit koh-thai.co.uk/terms-conditions for full terms and conditions.

Lunch / Early Dinner Menus

Please note, early dinner promotion on Pre-Whatever-Else-You're-Doing-Later Menu is valid only on orders placed before 6:30 pm, Mon - Thurs only. Two course lunch menu includes The Grill as a single course option only. Neither menu can be used in conjunction with any other offer or promotion including Valentine's Day. No offers or promotions will run on public or bank holidays or in connection with any other offer or promotion ie. Special Menus or Valentines Day. Menu can be substituted for for A La Carte. Koh UK Ltd reserve the right to withdraw the offer at any time.

Service Charge

We charge a totally voluntary 10% service charge, which is clearly outlined in the bill. This allows our staff to benefit fully from any tip given. Any service amount paid is 100% optional and at the customer's discretion. In 2015 we introduced a TRONC system across the whole of the Koh Group. This is a separate organised pay arrangement through HMRC to distribute gratuities and tips fairly and evenly to all our staff. We would like to stress that Koh only charges the TRONC system with the statutory taxes levied by HMRC, the fees that we are charged to process the transactions for each individual employee and cost of the TRONC system itself - the TRONC committee then decide how this money is allocated amongst all staff. All staff are trained to point out our optional service charge when the bill is presented.

Allergy Disclaimer

Please note: Our dishes are prepared in areas where allergenic ingredients are present, so we cannot guarantee that dishes are 100% free of these ingredients. Some dishes may contain traces of nuts, wheat, gluten or other allergenic ingredients. Please ask before you order and always notify your server of any special dietary requirements where allergenic options are available.

Although our gluten-free and low gluten menu dishes are made and cooked using dedicated kitchen utensils and trays, they are prepared in the same facility and ovens as all our other dishes. We also work very closely with our suppliers to ensure that our ingredients are prepared in a gluten-free environment. Whilst we take every greatest care, we cannot guarantee that there are no trace amounts of gluten found in our gluten-free dishes. Please consider this when ordering from our menu.

Gluten-Free

Although our gluten-free dishes are made and cooked using dedicated kitchen utensils and trays, they are prepared in the same facility as all of our other dishes. We also work very closely with our suppliers to ensure that our ingredients are prepared in a gluten-free environment. Whilst we take every greatest care, we cannot guarantee that there are no trace amounts of gluten found in our gluten-free dishes. Please consider this when ordering from our menu. Please note, only foods that contain 20 parts per million (ppm) or less can be labelled as ‘gluten-free’. These may not be suitable for a coeliac due to ingredient disclaimers.

Cancellation Policy

All group bookings of six or more require a deposit to confirm the booking. This then requires a minimum of 24 hours' notice for cancellation or the card will be charged at £10pp.