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Our Privacy Policy and Procedures

ONLINE PRIVACY POLICY

Protecting your privacy is important to us. By accessing or using this website, you agree to the terms of our Online Privacy Policy, as outlined below. If you do not agree to these terms, please do not access or use this site.

 

WHO HAS CONTROL OVER YOUR PERSONAL INFORMATION?          

This website is owned and operated by High Road Thai Restaurants Limited, which has its registered office at Nower End, Nower Road, Dorking, England, RH4 3BX.  High Road Thai Restaurants Limited, is a data controller and will use your personal information as described in this Policy. Policy Updated October 2020.

 

HOW TO CONTACT US IF YOU HAVE ANY QUERIES? 

We take the privacy of our customers very seriously and we are committed to protecting your personal information. If you have any questions in relation to the information we hold about you or our use of that information, please feel free to contact our Compliance officer, via email at compliance@koh-thai.co.uk.

 

HOW DO WE COLLECT YOUR INFORMATION? 

We collect information about you in a number of different ways, including when you provide information on our website, in correspondence with us, by telephone and when you visit or book at one of our restaurants.

 

WHAT INFORMATION DO WE COLLECT? 

When you register through this website or at one of our restaurants we ask for certain pieces of information. We may also collect and process information provided by you, for example, by telephone or in other booking correspondence. The information which we collect depends on which services you use but will include the following personal data:

  • Title

  • First Name

  • Last Name

  • Date of Birth - To ensure that you are old enough to receive information from us.

  • Email address - We ask for your email address so that, where you have indicated your acceptance, we can send you emails about our company, company news and promotions.

  • Telephone number - We ask for your telephone number so that, where you have indicated your acceptance, we can send you SMS/text messages about our company, company news and promotions.

  • Your local restaurant – We record your local restaurant, so that we can tailor our services to you.

  • Website use information collected as you browse the website

 

WHAT DO WE DO WITH YOUR PERSONAL INFORMATION? 

In addition to the uses described in the 'What information do we collect?' section above, we may also use your personal information for the following purposes:

  • to respond to your enquiries. For example, if you write to us, or email or telephone us, we may use the contact details that you have provided to respond to you. We will not use these for marketing purposes unless you give us your express consent. We may retain these details on our system in relation to your enquiry;

  • to provide our services to you;

  • to improve and personalise our services;

  • to take payments due to us;

  • where you have agreed that we may do so, to send you details of our offers and promotions and other products and services that we think may be of interest to you;

  • to host, administer, improve this website; to ensure that content is presented in the most effective manner to you and your computer.

  • to ask you to participate in customer satisfaction surveys.

 

HOW DO WE SHARE YOUR PERSONAL INFORMATION? 

We do not sell or share your personal data with any other companies or organisations for marketing purposes.

We may pass your personal information to suppliers and services providers (e.g. website provider) who use your personal information in order to provide services to us or on our behalf, for example, newsletter mailings. All such third parties are bound by the terms of our Privacy Policy and they are not permitted to use your personal information for their own purposes;

  • As required by law;

  • Where we need to do so in order to enforce our rights or protect our interests (for example, in order to enforce the terms of any contract that we have with you) or those of others (for example the rights and interests of other customers).

  • We may pass your personal information to third parties for the prevention of crime, fraud, money laundering and for the tracing of debtors.

 

USE OF INFORMATION FOR MARKETING PURPOSES 

When you visit our website or restaurants, we give you the opportunity to register and consent to receive further information about products or services provided by High Road Thai Restaurants Limited and other information which we believe may be of interest to you. If you consent to this, you can opt out of receiving this information at any time by using the unsubscribe option or by contacting the Compliance Officer High Road Thai Restaurants Limited via the email address above. If you opt-out of receiving marketing and promotional material, we will keep a record on our system that you do not wish to receive communications from us.

 

YOUR RIGHTS 

You have the right to require us to correct any inaccuracies in the personal information we hold about you. You have the right to ask us to delete your personal data. You also have the right to ask for a copy of the information held by us. As a security measure, we may require proof of your identity before we make any changes to your information or provide a copy of your information.

Please contact the Compliance Officer via email address above if you wish to update your data, correct any inaccuracies or obtain a copy of your personal data.

 

RETENTION OF YOUR DATA

We hold your personal data to manage our business activities and to provide agreed services to you. We retain personal information for the period of time necessary to fulfil the purposes outlined in this Privacy Statement. You may at any time ask us to remove your personal data from our records.

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INTERNATIONAL DATA TRANSFERS

Data that we collect may be stored at locations outside the ‘EEA’ European Economic Area. We will take all reasonable steps to ensure that your data is stored securely and in line with this privacy policy.

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ESG Policy

 

High Road Thai Restaurants believes that Environmental, Social and Governance (ESG) principles are crucial to creating a resilient business model and place these matters at the core of our operations. This Policy outlines our firm-wide approach to integrating ESG into our business and the key areas on which we focus. We are committed to improving areas that we believe will make a meaningful difference to our employees, the environment and our wider society. 

 

Environmental

High Road Thai Restaurants is committed to reducing its environmental impact by:

  • Reducing greenhouse gas emissions

  • Conserving water and energy (considering buildings, vehicles and travel)

  • Reducing waste by following the waste management hierarchy

  • Using sustainable materials

  • Supporting sustainable practices in our supply chain

 

Social

High Road Thai Restaurants is committed to creating a positive social impact by:

  • Providing safe and healthy working conditions for our employees

  • Supporting diversity and inclusion

  • Ensuring the physical and mental health and safety of all employees

  • Providing flexibility to employees in managing their work-life balance

  • Offering opportunities for learning and development

  • Operating open two-way communication with employees

 

Governance

High Road Thai Restaurants is committed to good corporate governance by:

  • Complying with and regularly reviewing all applicable laws and regulations

  • Acting with integrity and transparency

  • Having a clear anti-corruption and anti-bribery policy

  • Adhering to the highest governance and responsible business practices

 

How we incorporate ESG into High Road Thai Restaurants operations: 

  • This policy is communicated to all employees and business stakeholders, and our approach to ESG is discussed regularly in board meetings

  • Responsibility: while every team member understands our commitment to ESG and considers these factors when making decisions, we have assigned overall responsibility to Jeremy Sykes

  • Hiring and Working Environment: we are committed to hiring and promoting a diverse team and providing an inclusive working environment, with a DEI policy in place including inclusive hiring and parental leave.

  • Impact & ESG Reporting: we undertake an annual Impact & ESG survey which measures a wide range of metrics, as well as monitoring specific Key Performance Indicators

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